San Juan Water District reported their retail customers reduced water use by 32 percent in 2014 after the board of directors implemented 25 percent mandatory cutbacks.
“We are thrilled our customers took action during this unprecedented drought and significantly reduced their water use,” said Shauna Lorance, general manager of San Juan.
The district relies on water supplies from Folsom Lake, the primary water source for a half million people in the Sacramento region. Thanks in part to water conservation efforts, Folsom Lake levels are higher than they were this time last year.
“Our customers were active in their efforts to use less water,” said Judy Johnson, customer service manager. “Water conservation staff spent more time than ever talking with customers about how they can use less water. They performed water audits, helped detect leaks and made sure customers were aware of drought conditions.”
San Juan Water District was one of the first in the state to implement mandatory water use restrictions and has since seen a spike in customer engagement. More than one in ten customer accounts have received personal assistance to become more water efficient and customers have redeemed over $50,000 in water conservation rebates.
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